{"id":188,"date":"2026-05-15T04:09:26","date_gmt":"2026-05-15T04:09:26","guid":{"rendered":"https:\/\/oorha.com\/politique-de-retours\/"},"modified":"2026-05-15T04:09:26","modified_gmt":"2026-05-15T04:09:26","slug":"politique-de-retours","status":"publish","type":"page","link":"https:\/\/oorha.com\/en\/politique-de-retours\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"<h2>Politique de Retours &#038; Remboursements<\/h2>\n<p><em>Derni\u00e8re mise \u00e0 jour : mai 2026<\/em><\/p>\n<h3>1. Droit de r\u00e9tractation \u2014 14 jours<\/h3>\n<p>Conform\u00e9ment \u00e0 la loi fran\u00e7aise (article L221-18 du Code de la consommation), vous disposez d&rsquo;un d\u00e9lai de <strong>14 jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour retourner un produit, sans avoir \u00e0 justifier votre d\u00e9cision.<\/p>\n<h3>2. Conditions de retour<\/h3>\n<p>Pour \u00eatre accept\u00e9, le retour doit respecter les conditions suivantes :<\/p>\n<ul>\n<li>Le produit doit \u00eatre retourn\u00e9 dans son \u00e9tat d&rsquo;origine, non utilis\u00e9 et dans son emballage d&rsquo;origine<\/li>\n<li>Le retour doit \u00eatre initi\u00e9 dans les 14 jours suivant la r\u00e9ception<\/li>\n<li>Vous devez nous contacter pr\u00e9alablement \u00e0 <a href=\"mailto:contact@oorha.com\">contact@oorha.com<\/a> pour obtenir les instructions de retour<\/li>\n<\/ul>\n<h3>3. Frais de retour<\/h3>\n<p>Les <strong>frais de retour sont \u00e0 la charge du client<\/strong>, sauf en cas de produit d\u00e9fectueux ou d&rsquo;erreur de notre part. Nous vous recommandons d&rsquo;utiliser un service de livraison avec suivi.<\/p>\n<h3>4. Proc\u00e9dure de retour<\/h3>\n<ol>\n<li>Envoyez un email \u00e0 <a href=\"mailto:contact@oorha.com\">contact@oorha.com<\/a> avec votre num\u00e9ro de commande et la raison du retour<\/li>\n<li>Nous vous communiquerons l&rsquo;adresse de retour sous 48h ouvr\u00e9es<\/li>\n<li>Exp\u00e9diez le produit avec un service track\u00e9<\/li>\n<li>Transmettez-nous le num\u00e9ro de suivi<\/li>\n<\/ol>\n<h3>5. Remboursement<\/h3>\n<p>Une fois le retour re\u00e7u et v\u00e9rifi\u00e9, nous proc\u00e9derons au remboursement <strong>dans un d\u00e9lai de 7 jours ouvr\u00e9s<\/strong> suivant la r\u00e9ception du colis retourn\u00e9.<\/p>\n<p>Le remboursement sera effectu\u00e9 via le m\u00eame moyen de paiement que celui utilis\u00e9 lors de l&rsquo;achat (Stripe ou PayPal).<\/p>\n<h3>6. Produits d\u00e9fectueux<\/h3>\n<p>Si vous recevez un produit endommag\u00e9 ou d\u00e9fectueux, contactez-nous imm\u00e9diatement \u00e0 <a href=\"mailto:contact@oorha.com\">contact@oorha.com<\/a> avec des photos du probl\u00e8me. Nous prendrons en charge le retour et le remplacement ou le remboursement sans frais pour vous.<\/p>\n<h3>7. Contact<\/h3>\n<p>Pour toute question concernant un retour : <a href=\"mailto:contact@oorha.com\">contact@oorha.com<\/a><br \/>\nNous nous engageons \u00e0 vous r\u00e9pondre sous 48 heures ouvr\u00e9es.<\/p>","protected":false},"excerpt":{"rendered":"<p>Politique de Retours &#038; Remboursements Derni\u00e8re mise \u00e0 jour : mai 2026 1. Droit de r\u00e9tractation \u2014 14 jours Conform\u00e9ment [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-188","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/oorha.com\/en\/wp-json\/wp\/v2\/pages\/188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oorha.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oorha.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oorha.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oorha.com\/en\/wp-json\/wp\/v2\/comments?post=188"}],"version-history":[{"count":0,"href":"https:\/\/oorha.com\/en\/wp-json\/wp\/v2\/pages\/188\/revisions"}],"wp:attachment":[{"href":"https:\/\/oorha.com\/en\/wp-json\/wp\/v2\/media?parent=188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}